Network Design
Full UniFi Buildout: VLANs, VPN & Zero-Trust Firewall in One Session
A customer needed a complete segmented network built from scratch — separate VLANs for business, NAS, IoT, and guest traffic, WireGuard VPN with per-device profiles, and a zone-based firewall with default-deny rules to lock down remote access to Dell and Synology devices. Alexander configured the UniFi Dream Router, access points, and switch to match the customer's detailed scope, ensuring no direct internet exposure for RDP or Synology while keeping every network under the customer's own ownership.
Network Optimization
Cellular-Fed Home Network Sees Wi-Fi Speeds Cut in Half — Diagnosed
A homeowner running dual MOFI cellular routers with load balancing into a Ubiquiti bridge and multi-AP mesh was losing half his throughput once traffic reached in-home Wi-Fi. Lance reviewed the full topology, from the MOFI units through the airMAX bridge to the switch and AP deployment, and tuned settings across the network to restore speeds closer to the modem's actual output.
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Network Design
2006 Home Network Rebuilt for Gigabit Speeds and New Studio Gear
A homeowner with a 5,000 sq ft house full of legacy Cat5 wiring and outdated switches was struggling with slow Wi-Fi despite a Gigabit connection and new Apple Studio setup. Lance evaluated the existing infrastructure, recommended specific Gigabit switches and a dock configuration to wire in high-priority devices, and confirmed which mesh and router components could be reused versus replaced, all while keeping the project on budget.
Network Optimization
MRP Server Slowdown Traced and Resolved in Under an Hour
A manufacturing company's UniFi network was reviewed after network-based access to their MRP server slowed dramatically, even though local access remained fast. Technician Lance methodically ruled out suspected causes, identified the actual misconfiguration through a rapid diagnostic process, and guided the customer through the fix to restore full network speed.
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Network Design
Rural Property Gets Full PTMP Wireless Buildout, Start to Finish
A Starlink-only homeowner needed a point-to-multipoint network to serve 8 outbuildings up to 640 feet away, with no clear picture of which components to buy. Lance mapped out a complete parts list — AP antenna, station radios, router, switches, and access points — tailored to the site's line-of-sight, coverage, and budget needs.
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Network Optimization
Locked-Out Multi-ISP Network Reset and Secured for Good
A dual-ISP home network with an EdgeRouter, two Ubiquiti switches, and three PoE access points had been left inaccessible after the original installer went unresponsive and withheld admin credentials. Lance regained control of the system, reset and reconfigured the network for security and performance, and restored reliable internet access for both remote work and online schooling.
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Network Optimization
Stalled UniFi Firmware Finally Unstuck After UniFi Support Fell Short
A customer's UniFi OS and applications, including Network, Protect, and Access, had stopped updating for months despite repeated attempts to resolve the issue through UniFi's own support channels. Lance stepped in remotely and, despite encountering unforeseen complications along the way, successfully brought the UDM Pro and all associated applications fully up to date.
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Network Design
20 PCs, 4 VLANs, Full UniFi Buildout — Done Right
A business owner replacing decade-old network hardware with a UDM-SE, three switches, and five access points needed expert guidance to properly configure VLANs, subnets, and security across the new UniFi ecosystem. Lance spent 6.5 hours ensuring the entire multi-subnet network was built efficiently and securely, completing the full setup the owner had started after studying tutorial videos.
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Network Optimization
UniFi U7-PRO Upgrade Gone Wrong — Diagnosed and Corrected
After a homeowner's swap to U7-PRO access points triggered wireless instability, rogue AP alerts, and IP conflict warnings, Jorge worked through the full UniFi setup to identify misconfigurations and restore reliable 2.4GHz and 5GHz performance across the 3,500 sq ft home. He also reviewed VLAN segmentation and firewall rules, laying the groundwork for better isolation of public-facing services like Plex.
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Firewall Setup
UDM Pro Firewall Rules Configured Across 3 VLANs in Under an Hour
A customer needed segmented firewall rules established and optimized for three VLANs on their Unifi UDM Pro. Jorge configured and tightened the network's security policies quickly, resolving the issue in a single session and remaining available for follow-up questions afterward.
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Network Optimization
UniFi Speeds Stuck at 30 Mbps — Restored to Full 450 Mbps
A homeowner's UniFi network (UDM Pro, USW-24-PoE, UAP-AC-Pro, and U6-Mesh) was bottlenecked well below her 450 Mbps plan despite a direct modem connection hitting full speed. Jorge diagnosed the outdated controller and cabling configuration, applied the necessary firmware and system updates, and reconfigured the network for proper throughput and stronger security.
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Network Design
New UniFi Network, Installed Start to Finish in One Sitting
A customer preparing to set up a new Ubiquiti UniFi network received detailed step-by-step installation guidance along with hands-on support, including hardware recommendations tailored to their home. Ben remained available through evenings and weekends to ensure the full 4-hour installation went smoothly from start to finish.
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Network Optimization
UniFi Network Throttled to 140Mbps on 250Mbps Fiber — Resolved
A Minnesota homeowner running a UDM-SE with multiple USW-Lite switches and UniFi access points saw speeds drop to roughly half his 250/250 fiber plan once traffic passed through his network, despite ISP-verified clean service to the gateway. Jorge diagnosed and corrected the configuration bottleneck across the UDM-SE and switching layer, restoring full 250/250 speeds on both wired and WiFi connections and improving reliability for the customer's WiFi calling setup.
VLAN & Security
VOIP Phone VLAN Misconfiguration — Resolved Same Day
After a customer's manual VLAN port change knocked their VOIP phone offline, Jorge quickly diagnosed the network configuration issue and restored proper connectivity. The fix was completed promptly within a single session, getting the phone back online without further disruption.
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VPN & Remote Access
Overseas Travel Router Configured to Appear as Home Network
A customer needed his company laptop to connect securely while traveling abroad, but corporate restrictions blocked installation of third-party VPN clients like Vanguard. George configured the customer's AX3000 Wi-Fi 6 travel router to tunnel traffic back through his home AX1800 network, allowing his device to appear as if it were connecting from home without requiring any VPN software on the laptop itself.
VLAN & Security
Multi-VLAN UDM Pro Build Reviewed and Hardened Pre-Launch
A network enthusiast pre-configured a UDM Pro with segmented VLANs for dual work-from-home offices, IoT, cameras, main household traffic, and an isolated guest network, then sought expert review before deployment. Matt audited the entire configuration, implemented targeted improvements to strengthen segmentation and reliability, and explained the reasoning behind each change along the way.
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Network Design
Rural Starlink Home Gets Full UniFi Buildout Before Move-In
A homeowner racing to finish electrical wiring needed a complete whole-home network plan built around Starlink, multi-story WiFi coverage, and PoE-powered mesh access points, plus four outdoor cameras and a doorbell with on-prem recording and remote monitoring. George mapped out the exact UniFi equipment list — access points, PoE switch, NVR, and cameras — tailored to the home's layout and future expandability.
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Network Design
New Home Network Planned Out Before First Purchase
A customer preparing to build a home network from scratch shared a full product list for review, and Trenton walked through the proposed layout, verified compatibility between devices, and confirmed the setup would cover all needs before any equipment was installed.
0.7 hours · Tech: Trenton
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Smart Home Networking
Home Assistant Meets UniFi: A Smarter IoT Setup
A customer sought guidance on integrating Home Assistant with an existing UniFi network to better manage IoT devices. Ben walked through the interplay between the two platforms and outlined a detailed strategy for organizing and controlling connected devices during a thorough 5.8-hour session.
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Firewall Setup
pfSense Upgrade on Netgate 6100 Completed in Just 30 Minutes
A Cary, NC homeowner needed his Netgate 6100 Security Gateway updated to the latest pfSense release after his previous technician's company stopped serving home clients. Alexander efficiently upgraded the firmware and reviewed the surrounding Ubiquiti UniFi network, including access points, switch, and Cloud Key, to confirm optimal configuration.
0.5 hours · Tech: Alexander
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Network Optimization
Reliable Backup Internet for a Two-Home, Two-State Setup
A healthcare consultant splitting time between Doylestown, PA and Wildwood Crest, NJ struggled with unreliable Verizon and Comcast/Xfinity connections, especially during coastal outages near the ocean. George evaluated Starlink as a redundant failover solution to keep both business locations—and travel between them—consistently online.
Network Optimization
UniFi Wi-Fi Bottlenecks, Drive Failures, and Adoption Loops Diagnosed
A UniFi network with a Gateway Lite, UCK G2 Plus, dual switches, AC Pro APs, and a 5-camera Protect system was suffering from Wi-Fi speeds capped at 130Mbps despite 900Mbps wired throughput, recurring UCK G2 Plus hard drive failures, and weekly forced device re-adoptions. Jorge remotely analyzed the topology and hardware configuration, pinpointed likely causes tied to controller placement and gateway limitations, and mapped out a hardware and topology overhaul plan with parts on order for a follow-up install session.
VLAN & Security
pfSense VLAN & VPN Setup Verified in Under an Hour
A customer had reconfigured a pfSense firewall with three segmented VLANs, a WireGuard VPN, and associated firewall rules but wanted expert validation before relying on it. Alexander reviewed the full configuration alongside the Unifi wireless setup, confirmed the rules were sound, and offered a few refinements for added security.
0.7 hours · Tech: Alexander
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VLAN & Security
Inter-VLAN Ping Blocked by Windows Firewall, Not the UCG
A customer building a segmented camera VLAN lab had configured seemingly correct Unifi UCG Ultra firewall rules to permit traffic between the Default and Camera VLANs, but pings from the Default VLAN failed to reach the simulated camera device. Jorge walked through the setup live with the customer and traced the root cause to Windows Firewall blocking inbound ICMP on the destination laptop, then guided the customer through properly scoping the VLAN firewall rules with traffic state matching for a secure NVR-to-camera communication model.
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VPN & Remote Access
Remote UniFi Site Timeout Resolved Without On-Site Visit
A customer couldn't access their vacation home's UniFi network remotely, with the controller failing to connect to the site. Ben diagnosed the connectivity issue and coordinated a remote fix, guiding the customer's on-site contact through the necessary steps to restore access without requiring a personal visit.
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Network Optimization
UniFi Cloud Gateway Max Migration Completed in 30 Minutes
A customer upgrading from a UniFi Cloud Key Gen1 to a Cloud Gateway Max hit a dead end when version incompatibility blocked the standard backup and restore process. George manually reconfigured the network settings on the new gateway and recommended additional firmware updates to keep the system running smoothly.
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VLAN & Security
Segmenting a Full UniFi Home Network Into Secure VLANs
A homeowner with an extensive UniFi setup—including a UDM Pro, PoE switch, multiple access points, and a growing list of cameras and HomeKit-connected IoT devices—needed the network segmented for safety and performance. Scott configured separate VLANs for trusted devices, IoT, cameras, and guests, then applied firewall rules to isolate and protect each segment, giving the household a properly secured, well-organized network in just over an hour.
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Network Design
Failed Gateway Replaced, Full Ubiquiti Network Secured
After a Ubiquiti USG gateway failure took down the entire home network, Jorge diagnosed the failed hardware, recommended and configured a replacement gateway, and reintegrated the existing Cloud Key Gen2, 16-port switch, and five UAP-AC-IWPro access points. He also conducted a full security review across the network to ensure proper configuration and protection for all connected devices.
Network Design
Full UniFi System Designed for a 6,000 Sq Ft Home
A homeowner needed a complete network build-out for a 6,000 square foot property, including equipment recommendations and placement planning for wired access points and cameras. Jorge delivered a full equipment list, mapped optimal install locations, and configured the initial UniFi setup in a 1.5-hour session.
Network Design
New UniFi Gateway Wouldn't Connect — Online in 1 Hour
A customer's new UniFi Gateway Max failed to establish an internet connection despite a Spectrum-confirmed compatible setup and pre-run Cat 6A cabling to two access point locations. Dale diagnosed the connectivity issue and configured the gateway and access points to get the whole-home WiFi network fully operational.
VPN & Remote Access
Physician Preps Starlink Mini for Telemedicine Trip to Greece
A physician planning to deliver telemedicine services from Greece needed guidance on setting up and configuring a Starlink Mini before international travel. Dale walked him through setup, power source considerations, and best practices for reliable connectivity abroad, leaving him fully prepared and confident for immediate use.
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Network Optimization
Router Rules Gone Wrong — Diagnosed and Restored in 2 Hours
Lingering Omada router rules meant to block Amazon traffic were quietly throttling video streaming, smart speakers, and mobile browsing months after being applied. Lance traced the misconfiguration, fully reverted the faulty rules, and reoptimized the network to restore performance.
Long Range Wireless
Solar-Powered Golf Course Cameras — 1,200ft Wireless Link Designed
A customer building a solar-powered surveillance system for a golf course needed to transmit 4K camera feeds over 1,200+ feet to a clubhouse NVR with 48-hour recording retention. Dale walked through airMAX and NanoBeam configurations for both line-of-sight and non-line-of-sight scenarios, helping design a reliable long-range wireless backhaul for the client's new business.
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VLAN & Security
Isolated VLAN Built for Starlink Failover Across Two Switches
A customer needed a dedicated, fully isolated VLAN to route Starlink traffic through two Ubiquiti switches into the WAN2 port of a UCG Max router for failover purposes. Dale configured the VLAN across the US-8 and US-8 PoE switches in half an hour, ensuring the traffic remained completely segmented from the rest of the network.
Network Design
20-Acre Farm Gets Full Ubiquiti Mesh & Camera Blueprint
A volunteer managing a 20-acre farm with a main house, guest house, and three barns needed a complete Ubiquiti network design to cover long-range mesh connectivity and 10 security cameras. Dale evaluated the existing Starlink service against a potential Comcast upgrade at the guest house, then mapped out an access point and camera layout tailored to the property's bandwidth and coverage needs.
VLAN & Security
UniFi Network Segmented and Wireless Devices Integrated
A customer needed help configuring VLANs and adding new wireless products to their UniFi network. Jorge set up the network segmentation and integrated the devices, ensuring every component was configured correctly and running smoothly.
Network Optimization
UDM Setup Conflicts Traced and Resolved After Deep Dive
A customer's UniFi Dream Machine setup was reviewed alongside a new access point to troubleshoot an ongoing issue. Ben stayed engaged throughout the session, methodically checking settings for conflicts until the root cause was fully resolved.
VPN & Remote Access
Tailscale Connected But Unreachable — Fixed in 24 Minutes
A customer's Tailscale network showed all devices online and pingable, yet browser-based remote access consistently failed across MacOS and iOS devices. Jorge identified the misconfiguration behind the failed connections and corrected the Tailscale settings, fully restoring remote access in under half an hour.
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Smart Home Networking
New Ubiquiti Protect System Configured Ahead of Move-In
A customer preparing to move into a new home enlisted Jorge to configure a Ubiquiti Protect security system before installation by their contractor. Jorge set up the system remotely, walking the customer through each step and translating complex technical details into clear, actionable guidance.
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Network Design
Future-Proof Ubiquiti Network Planned for New 5,000 sq ft Build
A remote worker building a new home needed a complete Ubiquiti network design supporting hardwired PoE cameras, a doorbell, multiple access points, TVs, and Sonos speakers on a sub-$4,000 budget. Jeremy mapped out a full equipment list and topology tailored to the home's size and device needs, balancing performance and simplicity within an hour-long session.
VLAN & Security
UniFi Network Audit Uncovers Overly Permissive Firewall Rules
Jorge conducted a full security audit of an existing UniFi deployment, reviewing VLAN segmentation, firewall rulesets, and remote access configurations to identify gaps left by a previous consultant. He walked the customer through each vulnerability found and implemented least-privilege rule changes, leaving the network more secure and the customer better informed about their own setup.
Network Optimization
UniFi Gigabit Bottleneck Traced to Post-Update Config Issue
A customer's UniFi Dream Router setup was throttling hardwired speeds to 500Mbps despite a 1G ISP connection, likely due to a firmware update after previous VLAN and VPN setup. Jorge diagnosed and resolved the bottleneck, restoring speeds to near-gigabit levels while advising on adding a 2.5G switch to the network.
NAS Configuration
Office Rearrangement Knocks Out Synology Access — Restored Fast
After an office reorganization disconnected the network, a customer lost access to files stored on their Synology NAS. Jeremy reestablished the network connections and reconfigured the Synology system, restoring full file access within an hour.
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VPN & Remote Access
Backup Travel Router Authenticated in Under Two Hours
When a digital nomad's primary travel router suddenly failed mid-trip, Alexander quickly authenticated a matching backup router using saved configuration scripts to restore secure remote connectivity. The client, a repeat customer across 40+ cities, was back online with minimal downtime and is now planning follow-up sessions to set up new primary and backup units.
1-2 hours · Tech: Alexander
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Network Optimization
Recurring High Latency and Dropped Connections Diagnosed
A customer reported the return of high latency and intermittent disconnections, suspecting a failing UDR7 router or a weak access point in a specific room. Jorge investigated the recurring issue over a two-hour session, evaluating whether the router or the in-wall access point was the root cause and guiding the customer through potential hardware swaps to restore stable performance.
VPN & Remote Access
WireGuard VPN Fixed After Dream Machine Migration
A business migrating from an old SonicWall to a new Dream Machine needed a WireGuard VPN configured so a remote user could connect and map a drive to the file server. Jorge diagnosed and corrected a routing issue that was blocking internet access over the tunnel, restoring full connectivity in just 30 minutes.
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VPN & Remote Access
Home-IP VPN Setup Across Two GL.iNet Slate 7 Routers
A remote worker needed secure access to company systems that would consistently appear as originating from their home IP address, with zero risk of IP leakage triggering network lockouts. Alexander configured one Slate 7 as the VPN server at the home office and the second as a client router for travel, establishing a tunnel with leak protection in just 30 minutes.
0.5 hours · Tech: Alexander
VLAN & Security
UniFi Gateway and IoT Bridge Set Up Right — In One Session
A customer's UniFi Cloud Gateway Max, two access points, and IoT Device Bridge were installed but misconfigured for a non-technical user. Dale rebuilt the network with proper VLAN segmentation and resolved several configuration issues along the way, delivering a clean, reliable setup in about 2 hours.
Network Design
Hotel Migrates Meraki to UniFi Without Losing a Beat
A franchise hotel needed to migrate a layer 3 network — including IPTV distribution via IGMP, static routes to a partner guest wifi system, and a link to corporate HQ — from a Meraki MX250 setup to a new UniFi Dream Machine Pro Max deployment. Alexander configured the core WAN, networking, firewall, routing, and IGMP settings in parallel to the live Meraki network, then stood by on-call through the physical cutover to ensure a smooth, documented transition.
5.5 hours · Tech: Alexander
Smart Home Networking
UniFi Switch Missing from Cloud Gateway Device List — Resolved
A customer's newly installed UniFi security system had all cameras and the UNVR adopted in Protect, but the USW Flex 2.5G PoE switch failed to appear under the UCG Cloud Gateway Ultra's device list. Jorge diagnosed the adoption issue and properly integrated the switch into the controller, ensuring the entire wired camera and networking setup was fully visible and manageable before mobile app deployment.
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VLAN & Security
Routing a Kids VLAN Through a Dedicated ProtonVPN Gateway on pfSense
A customer running a segmented pfSense network with four VLANs across Ubiquiti APs needed the Kids VLAN routed exclusively through a ProtonVPN Plus server configured to block malware and ads while preserving streaming access. Lance configured the OpenVPN client and gateway in pfSense using the customer's existing certificate and configuration file, then set firewall rules to force all Kids VLAN traffic through the new VPN gateway without disrupting the other VLANs.
Firewall Setup
Two Dream Machine Pro Networks Optimized and Secured
A rural property owner managing two UniFi Dream Machine Pro networks across Wisconsin and Washington needed expert help beyond YouTube tutorials and inconsistent community forum advice. Lance remotely reviewed both networks, configured custom firewall rules to block outside threats, and tuned settings across both sites to improve speed and reliability, explaining each change in clear, understandable terms.
Firewall Setup
UniFi Console Errors and Firewall Rules Untangled for Good
A UniFi Network Console issue causing a grayed-out UNVR and inconsistent camera reporting in the Protect app was diagnosed and resolved, while Matt also simplified the customer's firewall rules and cleaned up outdated profiles for a more stable, confidence-inspiring network setup.
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Network Design
AT&T Fiber Gateway Passthrough to UniFi UDM Pro — Solved
A customer struggled to configure IP passthrough mode between an AT&T Arris BGW210-700 gateway and a Ubiquiti UniFi Dream Machine Pro, a problem previous technicians couldn't resolve. Roland properly configured the passthrough settings and resolved an additional underlying network issue the customer had been living with for a long time, all within a single 3-hour session across two appointments.
VLAN & Security
Multi-VLAN Ubiquiti Network Locked Down in a Single Session
A customer needed precise firewall rules and IP groups configured across six VLANs on a new UniFi Dream Machine Pro setup, with specific cross-VLAN access for printing, IoT, and camera devices. Jorge planned the segmentation strategy, executed firewall rules and intrusion protection, and tested every access path to confirm the network matched the customer's goals exactly.
VLAN & Security
Full UniFi VLAN Overhaul for a UDMP Home Network
A UniFi homeowner with a UDMP primary/shadow setup, managed switches, cameras, and WAPs needed IoT, VOIP, Guest, and Camera VLANs configured with proper firewall rules and IP/Port groups. Jorge built out and verified each VLAN using best-practice segmentation, explaining the purpose of every rule while optimizing the overall network configuration.
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Network Optimization
Mixed UniFi/Amplifi Home Network Diagnosed by Alexander
A homeowner running a complex UniFi and Amplifi Alien mesh setup with dozens of cameras, smart devices, and a work-from-home requirement needed a full network analysis. Alexander diagnosed persistent Wi-Fi dropouts affecting outdoor Sonos speakers, tracing the issue to a failing hardware component, and outlined a clear remediation path along with a plan for VLAN segmentation and VPN setup for the customer's IoT devices.
1.8 hours · Tech: Alexander
VPN & Remote Access
Site-to-Site WireGuard VPN Configured Across Two Routers
A customer needed a private WireGuard VPN set up between two routers to enable secure remote access, a scenario complicated by atypical ISP-level network settings. Alexander diagnosed the underlying issue, configured the VPN client and server, and even contacted the customer's ISP directly to adjust settings until the connection worked flawlessly.
1.5 hours · Tech: Alexander
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VLAN & Security
Segregated Wifi and Wired VLANs Reconnected Before Christmas
A UniFi household with separate wired and wireless subnets had lost the ability to cast to TVs and reach Raspberry Pis from mobile devices after segmenting the network to reduce congestion. Alexander configured proper inter-VLAN routing and firewall rules across the UDM SE, switches, and APs to restore selective device discovery without merging the networks back together.
1.5 hours · Tech: Alexander
VPN & Remote Access
Site-to-Site VPN Links Two Offices for Drive Mapping
A customer needed a secure connection between two Ubiquiti UCG Ultra gateways at separate office locations so a network drive at one site could be mapped at the other. Scott configured the site-to-site VPN and resolved additional issues that arose mid-session, finishing the entire job under the originally quoted time.
Wireless Coverage
Ubiquiti Multi-AP Network Optimized to Fix Apple Device Drops
A homeowner with a complex Ubiquiti setup — UDM SE, multiple switches, and five access points across a 2,500 sq ft multi-level home — struggled with persistent Wi-Fi drops affecting iPhones, Apple TVs, and MacBooks. Dale reviewed the SSID configuration, transmit power settings, and MLO/band steering options, then reoptimized the AP settings to eliminate the inconsistent connectivity in under an hour.
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VPN & Remote Access
Bypassing CGNAT: WireGuard VPN Built for Ham Radio Access
After switching to Starlink's CGNAT connection, a customer needed a public IP workaround to run Echolink and a future Allstar node. Roland reviewed the customer's self-hosted WireGuard server on a Vultr VPS, clarified tunnel and routing configuration to fix a lost-internet issue on the client, and advised on using the Unifi UCG-Ultra's native WireGuard client for a more robust setup.
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VPN & Remote Access
Reset Travel Router Restored in Minutes, Not Days
A remote worker's travel router was accidentally factory-reset, wiping the VPN configuration that made her New Zealand connection appear as a US-based IP in Austin, TX. Alexander used a backup file created during their first session to quickly restore the full configuration, avoiding a costly overseas router reshipment and getting her back online with clear self-service instructions for the future.
1-2 hours · Tech: Alexander
VLAN & Security
VLAN Chaos and HomeKit Dropouts Resolved in Under an Hour
A customer struggling with misconfigured VLANs, Zone Matrix rules, and unreliable HomeKit pairing turned to Jorge for a full network review. He audited and corrected the policy rules, stabilized device connectivity, and eliminated the internet slowdowns, leaving the network fast and reliably secure both internally and externally.
Long Range Wireless
Straw-Bale Faraday Cage Blocked Signal to Garage Office — Solved
A strawbale-and-stucco home was blocking wireless signal from reaching a detached garage office 100 feet away, leaving the customer dependent on an unreliable mesh extender. Jared designed and configured a point-to-point UniFi wireless bridge to carry the Starlink connection outdoors to the office, tripling speeds and dramatically improving latency and coverage.
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VLAN & Security
Wireless Bridge Woes Solved with Right Gear & Real Follow-Through
A customer's unreliable wireless bridge connection was resolved when Alexander recommended and implemented the correct hardware for the setup. Beyond the technical fix, he proactively followed up with check-in calls to ensure the solution held and no issues fell through the cracks.
2 hours · Tech: Alexander
Network Optimization
VoIP Phones Go Silent After Second Switch Install — Gateway Fixed
After adding a second UniFi switch and replacing an old Netgear unit, the customer's Cloud Gateway Ultra configuration broke, cutting phones off from the hosted phone system while PCs stayed online. Jeremy diagnosed the misconfigured gateway routing and LAN settings, restored proper connectivity to the phone system, and walked the customer through the fix to build their understanding of the setup.
VLAN & Security
Apartment Router Lockdown — Secure VLAN Created in 3 Hours
A tenant needed to isolate critical devices from their apartment complex's shared Xfinity router due to security concerns and potential spyware exposure. Jorge configured a Unifi Dream Machine with three VLANs and firewall rules, successfully segregating IoT devices on the existing network while creating a secure VLAN for sensitive equipment like NAS, computers, and phones.
VLAN & Security
Corporate Network Security Review & IoT Isolation Setup
A business owner needed validation of their Ubiquiti Dream Machine Pro network setup and wanted to properly isolate IoT devices from their corporate network. Jorge reviewed and updated firewall rules to current standards, configured a new IoT VLAN for temperature sensors, and optimized network segmentation for their alarm systems, cameras, and Sonos equipment.
Network Design
UniFi Network Upgrade Plan for 3,800 sq ft Home
Jorge helped a customer design an optimal UniFi hardware upgrade strategy for their aging UDM system that was experiencing connection drops and poor WiFi speeds throughout their 3,800 sq ft home with 100+ connected devices. He provided expert guidance on gateway selection, access point placement optimization, and equipment recommendations to improve reliability and outdoor coverage while avoiding costly cable runs.
VPN & Remote Access
Travel Router Setup for Secure International Remote Work
A remote worker needed help configuring their travel router to connect wirelessly to local internet while maintaining secure access to their US employer's systems from abroad. Alexander walked the customer through the wireless setup process, tested video conferencing functionality, and verified backup settings to ensure reliable remote work connectivity without detection issues.
VLAN & Security
3 of 5 VLANs Down on Switch Ports — Back Online in 90 Minutes
A customer's UniFi SDN network had three VLANs that only worked over WiFi but failed on all switch ports, assigning invalid 169.254.x.x addresses instead of proper subnet IPs. Lance diagnosed and corrected the VLAN tagging configuration between the pfSense firewall and UniFi switches, restoring full connectivity to the Secure, IoT, and Camera networks across all wired ports.
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Network Design
Complete Synology to UniFi Migration — 2.5 Hours
A customer's Synology router network was causing severe speed degradation and needed complete replacement with UniFi equipment including proper VLAN segmentation. Matt successfully migrated the entire network to a UniFi Gateway Ultra, switch, and AP 6 Pro setup, configuring separate VLANs for trusted devices, IoT, and IP cameras while maintaining the desired 192.168.1.x trusted network range.
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Firewall Setup
Complex pfSense Migration with Multi-Vendor Integration
Scott needed to replace his problematic Synology RT2600 router with a pfSense solution while setting up IoT isolation and secure external access. Lance expertly configured the new pfSense router and seamlessly integrated it with Scott's existing multi-vendor equipment including QNAP, Netgear, Ubiquiti, and Synology devices over an 11.6-hour session.
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VLAN & Security
Complex VLAN Setup for VMware VCF Lab — Sorted in 5 Hours
A customer struggled to properly configure VLAN tagging and trunking across Netgear switches and router for a 4-node VMware vSphere cluster requiring multiple VLANs for management, vMotion, vSAN, and NSX overlay networks. Alexander expertly configured the switch and router VLAN settings, enabling the customer to proceed with their VMware Cloud Foundation deployment for a Private AI lab environment.
5 hours · Tech: Alexander
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