Success Stories

Cellular-Fed Home Network Sees Wi-Fi Speeds Cut in Half — Diagnosed

A homeowner running dual MOFI cellular routers with load balancing into a Ubiquiti bridge and multi-AP mesh was losing half his throughput once traffic reached in-home Wi-Fi. Lance reviewed the full topology, from the MOFI units through the airMAX bridge to the switch and AP deployment, and tuned settings across the network to restore speeds closer to the modem's actual output.

2006 Home Network Rebuilt for Gigabit Speeds and New Studio Gear

A homeowner with a 5,000 sq ft house full of legacy Cat5 wiring and outdated switches was struggling with slow Wi-Fi despite a Gigabit connection and new Apple Studio setup. Lance evaluated the existing infrastructure, recommended specific Gigabit switches and a dock configuration to wire in high-priority devices, and confirmed which mesh and router components could be reused versus replaced, all while keeping the project on budget.

MRP Server Slowdown Traced and Resolved in Under an Hour

A manufacturing company's UniFi network was reviewed after network-based access to their MRP server slowed dramatically, even though local access remained fast. Technician Lance methodically ruled out suspected causes, identified the actual misconfiguration through a rapid diagnostic process, and guided the customer through the fix to restore full network speed.

Rural Property Gets Full PTMP Wireless Buildout, Start to Finish

A Starlink-only homeowner needed a point-to-multipoint network to serve 8 outbuildings up to 640 feet away, with no clear picture of which components to buy. Lance mapped out a complete parts list — AP antenna, station radios, router, switches, and access points — tailored to the site's line-of-sight, coverage, and budget needs.

Locked-Out Multi-ISP Network Reset and Secured for Good

A dual-ISP home network with an EdgeRouter, two Ubiquiti switches, and three PoE access points had been left inaccessible after the original installer went unresponsive and withheld admin credentials. Lance regained control of the system, reset and reconfigured the network for security and performance, and restored reliable internet access for both remote work and online schooling.

Stalled UniFi Firmware Finally Unstuck After UniFi Support Fell Short

A customer's UniFi OS and applications, including Network, Protect, and Access, had stopped updating for months despite repeated attempts to resolve the issue through UniFi's own support channels. Lance stepped in remotely and, despite encountering unforeseen complications along the way, successfully brought the UDM Pro and all associated applications fully up to date.

20 PCs, 4 VLANs, Full UniFi Buildout — Done Right

A business owner replacing decade-old network hardware with a UDM-SE, three switches, and five access points needed expert guidance to properly configure VLANs, subnets, and security across the new UniFi ecosystem. Lance spent 6.5 hours ensuring the entire multi-subnet network was built efficiently and securely, completing the full setup the owner had started after studying tutorial videos.

UniFi U7-PRO Upgrade Gone Wrong — Diagnosed and Corrected

After a homeowner's swap to U7-PRO access points triggered wireless instability, rogue AP alerts, and IP conflict warnings, Jorge worked through the full UniFi setup to identify misconfigurations and restore reliable 2.4GHz and 5GHz performance across the 3,500 sq ft home. He also reviewed VLAN segmentation and firewall rules, laying the groundwork for better isolation of public-facing services like Plex.

UDM Pro Firewall Rules Configured Across 3 VLANs in Under an Hour

A customer needed segmented firewall rules established and optimized for three VLANs on their Unifi UDM Pro. Jorge configured and tightened the network's security policies quickly, resolving the issue in a single session and remaining available for follow-up questions afterward.

ISP Switch Left UDM-SE Throttled and Printers Offline

After migrating from Century Link to Quantum Fiber, a homeowner's Unifi setup—including a UDM-SE, USW-Pro switch, USP-RPS, and multiple APs—was underperforming despite a faster 8GB connection, and printers had dropped off the network. Jorge diagnosed the configuration mismatch from the ISP transition and restored full network speed and printer connectivity in a 1.5-hour remote session.

UniFi Speeds Stuck at 30 Mbps — Restored to Full 450 Mbps

A homeowner's UniFi network (UDM Pro, USW-24-PoE, UAP-AC-Pro, and U6-Mesh) was bottlenecked well below her 450 Mbps plan despite a direct modem connection hitting full speed. Jorge diagnosed the outdated controller and cabling configuration, applied the necessary firmware and system updates, and reconfigured the network for proper throughput and stronger security.

New UniFi Network, Installed Start to Finish in One Sitting

A customer preparing to set up a new Ubiquiti UniFi network received detailed step-by-step installation guidance along with hands-on support, including hardware recommendations tailored to their home. Ben remained available through evenings and weekends to ensure the full 4-hour installation went smoothly from start to finish.