Success Stories

Recurring High Latency and Dropped Connections Diagnosed

A customer reported the return of high latency and intermittent disconnections, suspecting a failing UDR7 router or a weak access point in a specific room. Jorge investigated the recurring issue over a two-hour session, evaluating whether the router or the in-wall access point was the root cause and guiding the customer through potential hardware swaps to restore stable performance.

WireGuard VPN Fixed After Dream Machine Migration

A business migrating from an old SonicWall to a new Dream Machine needed a WireGuard VPN configured so a remote user could connect and map a drive to the file server. Jorge diagnosed and corrected a routing issue that was blocking internet access over the tunnel, restoring full connectivity in just 30 minutes.

Home-IP VPN Setup Across Two GL.iNet Slate 7 Routers

A remote worker needed secure access to company systems that would consistently appear as originating from their home IP address, with zero risk of IP leakage triggering network lockouts. Alexander configured one Slate 7 as the VPN server at the home office and the second as a client router for travel, establishing a tunnel with leak protection in just 30 minutes.

UniFi Gateway and IoT Bridge Set Up Right — In One Session

A customer's UniFi Cloud Gateway Max, two access points, and IoT Device Bridge were installed but misconfigured for a non-technical user. Dale rebuilt the network with proper VLAN segmentation and resolved several configuration issues along the way, delivering a clean, reliable setup in about 2 hours.

Hotel Migrates Meraki to UniFi Without Losing a Beat

A franchise hotel needed to migrate a layer 3 network — including IPTV distribution via IGMP, static routes to a partner guest wifi system, and a link to corporate HQ — from a Meraki MX250 setup to a new UniFi Dream Machine Pro Max deployment. Alexander configured the core WAN, networking, firewall, routing, and IGMP settings in parallel to the live Meraki network, then stood by on-call through the physical cutover to ensure a smooth, documented transition.

UniFi Switch Missing from Cloud Gateway Device List — Resolved

A customer's newly installed UniFi security system had all cameras and the UNVR adopted in Protect, but the USW Flex 2.5G PoE switch failed to appear under the UCG Cloud Gateway Ultra's device list. Jorge diagnosed the adoption issue and properly integrated the switch into the controller, ensuring the entire wired camera and networking setup was fully visible and manageable before mobile app deployment.

Routing a Kids VLAN Through a Dedicated ProtonVPN Gateway on pfSense

A customer running a segmented pfSense network with four VLANs across Ubiquiti APs needed the Kids VLAN routed exclusively through a ProtonVPN Plus server configured to block malware and ads while preserving streaming access. Lance configured the OpenVPN client and gateway in pfSense using the customer's existing certificate and configuration file, then set firewall rules to force all Kids VLAN traffic through the new VPN gateway without disrupting the other VLANs.

Two Dream Machine Pro Networks Optimized and Secured

A rural property owner managing two UniFi Dream Machine Pro networks across Wisconsin and Washington needed expert help beyond YouTube tutorials and inconsistent community forum advice. Lance remotely reviewed both networks, configured custom firewall rules to block outside threats, and tuned settings across both sites to improve speed and reliability, explaining each change in clear, understandable terms.

UniFi Console Errors and Firewall Rules Untangled for Good

A UniFi Network Console issue causing a grayed-out UNVR and inconsistent camera reporting in the Protect app was diagnosed and resolved, while Matt also simplified the customer's firewall rules and cleaned up outdated profiles for a more stable, confidence-inspiring network setup.

AT&T Fiber Gateway Passthrough to UniFi UDM Pro — Solved

A customer struggled to configure IP passthrough mode between an AT&T Arris BGW210-700 gateway and a Ubiquiti UniFi Dream Machine Pro, a problem previous technicians couldn't resolve. Roland properly configured the passthrough settings and resolved an additional underlying network issue the customer had been living with for a long time, all within a single 3-hour session across two appointments.

Multi-VLAN Ubiquiti Network Locked Down in a Single Session

A customer needed precise firewall rules and IP groups configured across six VLANs on a new UniFi Dream Machine Pro setup, with specific cross-VLAN access for printing, IoT, and camera devices. Jorge planned the segmentation strategy, executed firewall rules and intrusion protection, and tested every access path to confirm the network matched the customer's goals exactly.

Full UniFi VLAN Overhaul for a UDMP Home Network

A UniFi homeowner with a UDMP primary/shadow setup, managed switches, cameras, and WAPs needed IoT, VOIP, Guest, and Camera VLANs configured with proper firewall rules and IP/Port groups. Jorge built out and verified each VLAN using best-practice segmentation, explaining the purpose of every rule while optimizing the overall network configuration.