Paying for gigabit and seeing a fraction of it is one of the most common things customers bring us. Usually the internet connection is fine and the problem sits somewhere between the modem and the device, which is exactly the part nobody at the ISP will look at.
A technician gets on a remote session with you, measures where the throughput actually goes, and fixes the cause instead of guessing at it. No new hardware unless something genuinely needs replacing.
What we actually help with
Gigabit service that never delivers gigabit speeds
Wi-Fi that drops during video calls but tests fine afterward
One device or one room that is always slower than the rest
Buffering and stutter on streaming or game traffic
Access point placement, channel width and transmit power
Working out whether the bottleneck is the ISP, the router or the Wi-Fi
Real jobs we have solved
Every one of these came from a five-star review left by the customer after the work was done.
Cellular-Fed Home Network Sees Wi-Fi Speeds Cut in Half — Diagnosed
A homeowner running dual MOFI cellular routers with load balancing into a Ubiquiti bridge and multi-AP mesh was losing half his throughput once traffic reached in-home Wi-Fi. Lance reviewed the full topology, from the MOFI units through the airMAX bridge to the switch and AP deployment, and tuned settings across the network to restore speeds closer to the modem's actual output.
3.3 hours · Lance
MRP Server Slowdown Traced and Resolved in Under an Hour
A manufacturing company's UniFi network was reviewed after network-based access to their MRP server slowed dramatically, even though local access remained fast. Technician Lance methodically ruled out suspected causes, identified the actual misconfiguration through a rapid diagnostic process, and guided the customer through the fix to restore full network speed.
1 hour · Lance
Locked-Out Multi-ISP Network Reset and Secured for Good
A dual-ISP home network with an EdgeRouter, two Ubiquiti switches, and three PoE access points had been left inaccessible after the original installer went unresponsive and withheld admin credentials. Lance regained control of the system, reset and reconfigured the network for security and performance, and restored reliable internet access for both remote work and online schooling.
7.4 hours · Lance
Stalled UniFi Firmware Finally Unstuck After UniFi Support Fell Short
A customer's UniFi OS and applications, including Network, Protect, and Access, had stopped updating for months despite repeated attempts to resolve the issue through UniFi's own support channels. Lance stepped in remotely and, despite encountering unforeseen complications along the way, successfully brought the UDM Pro and all associated applications fully up to date.
3.2 hours · Lance
Read the story
UniFi U7-PRO Upgrade Gone Wrong — Diagnosed and Corrected
After a homeowner's swap to U7-PRO access points triggered wireless instability, rogue AP alerts, and IP conflict warnings, Jorge worked through the full UniFi setup to identify misconfigurations and restore reliable 2.4GHz and 5GHz performance across the 3,500 sq ft home. He also reviewed VLAN segmentation and firewall rules, laying the groundwork for better isolation of public-facing services like Plex.
1.4 hours · Jorge
UniFi Speeds Stuck at 30 Mbps — Restored to Full 450 Mbps
A homeowner's UniFi network (UDM Pro, USW-24-PoE, UAP-AC-Pro, and U6-Mesh) was bottlenecked well below her 450 Mbps plan despite a direct modem connection hitting full speed. Jorge diagnosed the outdated controller and cabling configuration, applied the necessary firmware and system updates, and reconfigured the network for proper throughput and stronger security.
3 hours · Jorge
Want to try it yourself first?
Chris has covered this on the Crosstalk Solutions channel. If you get stuck partway, that is exactly when a technician is worth an hour.
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How getting help works
You describe the problem, vetted technicians bid on it, and you pick the one you want to work with. Everything is done remotely, so nobody has to come to your house. It is $120 an hour with no minimum, and you can hire the same technician directly next time.