HelloTech vs. Rogue Support: We Get the Comparison

We're both on-demand tech platforms. But what you get when you book is completely different.

So here's the thing about HelloTech. On the surface, we look similar. They're a platform. We're a platform. They connect you with technicians. We connect you with technicians.

But that's about where the similarities end. HelloTech is a general tech support marketplace. Rogue Support is a networking-specific marketplace. Different tools for different jobs.

The Technician Quality Problem

HelloTech uses independent contractors. Gig workers who pick up jobs through the app. Their Net Promoter Score is -74. To put that in perspective, anything below zero is considered bad. -74 is catastrophic.

The most common complaint? Technicians don't show up. You take time off, wait at home, and nobody comes. Then you get an email saying it was cancelled.

Rogue Support works differently. Multiple techs bid on your ticket. You see their qualifications and ratings. You choose who works on your network.

Pricing: Cheaper Isn't Always Better

HelloTech is cheaper per hour. $79-$99/hr versus our $120/hr. But at $79/hour, after the platform's cut, techs might get $50-$70 total. That rate doesn't attract people with deep networking expertise.

For a simple task like mounting a TV or plugging in a router, that's probably fine. For networking, the difference between a $79/hour generalist and a $120/hour specialist is the difference between someone who restarts your router and someone who identifies that your channels are conflicting and your IoT devices need their own VLAN.

What They Do vs. What We Do

HelloTech is broad and shallow. Rogue Support is narrow and deep. If you need a TV mounted, call HelloTech. If you need your network designed and configured properly, that's us.

No Strangers at Your Door

With HelloTech, a gig worker you've never met shows up at your house. If they show up at all. Do you really want some stranger coming into your home and working on your network and personal computer? With Rogue Support, everything is remote. Your technician makes a secure connection, you watch the whole session on your screen, and they disconnect when it's done. No awkward house visits, no wondering who just had access to your devices.

The Bottom Line

If you need actual networking expertise, someone who can configure, optimize, and troubleshoot at a professional level, you'll know who's working on your network, you'll know they're qualified, and you'll know the session is actually going to happen.